Guest Services
Making every stay exceptional!
At Chalet Line, we believe great holidays are built on comfort, care, and local knowledge. From the moment guests arrive, we’re on hand to make their stay as smooth and enjoyable as possible. Whether it’s a warm welcome and orientation, help with ski passes and transfers, or sharing insider tips on the best places to eat and explore around Morzine, we go the extra mile to make sure every guest feels at home in the Alps
Meet and Greet
A warm welcome makes all the difference. We personally greet guests on arrival, show them around the chalet, and make sure they have everything they need for a comfortable and enjoyable stay.
Shopping Service
Arrive to a fully stocked fridge. We offer a convenient pre-arrival and in-resort shopping service, sourcing groceries, essentials, and local treats so guests can settle in and start relaxing right away.
Mid Stay Clean
For guests staying longer, we offer mid-stay cleans to keep their chalet fresh and welcoming. Fresh linens, tidy spaces, and thoughtful touches help maintain a home-from-home feel throughout their holiday.
Childcare / Dog sitting
We understand that true relaxation means knowing everyone, and every pet, is cared for. We can connect guests with trusted local childcare and dog sitting providers, so they can make the most of their time on the slopes or out in town..
Welcome Packs
First impressions matter and our curated welcome packs make guests feel instantly at home. Each includes essentials, local goodies, and a few thoughtful extras to start their stay with a smile.
Stay Support
We’re only ever a call away. From quick fixes and special requests to local recommendations, our friendly team is on hand throughout each guest’s stay to make sure everything runs smoothly.
chaletline-morzine.com 